Patient Access & Experience Specialist

Progressive Community Health Centers; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Progressive Community Health Centers in Milwaukee, WI is hiring a Patient Service Representative to support early revenue cycle activities, patient registration, and scheduling. This role emphasizes accurate data collection, insurance verification, and patient education within a community-focused clinic.

The PSR will greet patients, handle phone registrations, coordinate appointments, and assist with MyChart enrollment.

Qualifications

• This position requires a High School diploma or equivalent education with 1 year of healthcare experience.
• Working knowledge of Medicaid, Medicare, and Commercial health plans is required.
• Experience with Epic practice management system is preferred but not required.

Responsibilities

• Greets patients and visitors; responds to routine requests for information.
• Registers patients; collects demographics and insurance information; verifies coverage and collects payments.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
• Educates patients on services and health education campaigns; directs patients to appropriate areas.
• Assists with enrollment and utilization of MyChart App (EPIC EMR).
• Coordinates scheduling of complex appointments, tests, and procedures; provides pre- and post-procedure guidance.
• Updates insurance and financial responsibility data; ensures accuracy and completeness.
• Monitors patient flow to ensure efficient and courteous service.
• Performs visit closure and scheduling follow-ups.
• Performs other duties as assigned.

Skills

Customer service

Telephone registration

Data entry

Scheduling

Insurance information

Education

High School diploma or equivalent

1 year healthcare experience

Tools

EPIC practice management system

MyChart app

Job description

Progressive Community Health Centers in Milwaukee, WI is hiring a Patient Service Representative to support early revenue cycle activities, patient registration, and scheduling. This role emphasizes accurate data collection, insurance verification, and patient education within a community-focused clinic.

The PSR will greet patients, handle phone registrations, coordinate appointments, and assist with MyChart enrollment.