Patient Experience & Registration Specialist

Cleveland Clinic; Vero Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Indian River Hospital is seeking a Patient Service Specialist to support front-end patient access, registration, scheduling and insurance verification. This role emphasizes a “Patients First” approach and collaborative teamwork in a fast-paced hospital setting on the Treasure Coast.

The ideal candidate will have strong customer service skills, experience with MyChart, and comfort with Windows-based systems, while contributing to high-quality patient experiences and efficient

Qualifications

• High School Diploma or GED with 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR Associate’s Degree with 1 year of experience.
• OR Bachelor’s Degree.
• Working knowledge of PC Windows applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling and interpreter services scheduling.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance and hands-on training for MyChart and Appointment Pass.
• Conduct follow-ups to MyChart and web appointment inquiries with patients.
• Process the workflow for the day and support process improvement efforts.
• Maintain measured performance in quality, patient experience, first-call resolution, customer satisfaction and teamwork.

Skills

Customer service

Appointment scheduling

Insurance processing

Patient registration

MyChart training

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Windows PCs

Job description

Cleveland Clinic Indian River Hospital is seeking a Patient Service Specialist to support front-end patient access, registration, scheduling and insurance verification. This role emphasizes a “Patients First” approach and collaborative teamwork in a fast-paced hospital setting on the Treasure Coast.

The ideal candidate will have strong customer service skills, experience with MyChart, and comfort with Windows-based systems, while contributing to high-quality patient experiences and efficient