Patient Experience & Registration Coordinator

Kaiser Permanente; Kennesaw (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Kaiser Permanente seeks a Customer Service Coordinator in the Kennesaw, GA area to greet members and support clinical staff with back-office duties. You will manage registrations, eligibility checks, appointments, and patient navigation while maintaining records and ensuring excellent member experiences.

The role requires strong communication, basic computer skills, and a history of punctuality with in-person service at a medical facility.

Qualifications

• Minimum one year of work experience involving public contact, clerical, or cash handling.
• Basic computer skills and familiarity with general office equipment and software.
• Ability to conform to established policies and procedures and strong attendance.

Responsibilities

• Assist members with registration, verify eligibility, and update demographics.
• Process co-pay forms and assist those who qualify for Medical Financial Assistance by referral.
• Answer member questions regarding co-pay, deductible, coinsurance, and deposits.
• Proficient in POS, back-office copay, and outstanding balance collection.
• Handle cash and end-of-day reconciliation following policies.
• Greets members at the MOB and assists with wayfinding.
• Schedule appointments per protocols and provide pre-appointment instructions.
• Assist with patient navigation as appropriate.
• Maintain confidential records and retention practices.
• Document quality issues and inform appropriate personnel.
• Follow emergency procedures and report compliance issues.
• Build relationships with healthcare team and departments.
• Maintain visible presence at location during hours; manage kiosk supplies.
• Support back-office duties including phones, coordinating patient transport, referrals, and room turnover.
• May perform other duties as assigned.

Skills

Customer service

Cash handling

Data entry

Education

High School Diploma or GED

Job description

Kaiser Permanente seeks a Customer Service Coordinator in the Kennesaw, GA area to greet members and support clinical staff with back-office duties. You will manage registrations, eligibility checks, appointments, and patient navigation while maintaining records and ensuring excellent member experiences.

The role requires strong communication, basic computer skills, and a history of punctuality with in-person service at a medical facility.