Patient Services Concierge — Front Desk & Cash Handling

Kaiser Permanente; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Kaiser Permanente seeks a friendly Service Representative to greet members and patients, assist with registration, and guide them through the visit process. The role focuses on accurate cash handling, benefits verification, and scheduling within Kaiser systems.

Strong communication skills and the ability to work across multiple locations in a fast-paced environment are essential. This on-site position involves direct member contact and adherence to policies and service standards.

Qualifications

• Customer service experience required.
• Cash handling experience and accuracy required.
• Experience using multi-line telephones and clear communication essential.
• Ability to work in a fast-paced environment and meet department standards.

Responsibilities

• Greet members/patients and provide reception services, including directing to care locations.
• Verify benefits, register patients, and confirm insurance coverage.
• Answer calls, relay messages, and assist with scheduling and follow-ups.
• Handle cash transactions and daily reconciliation per policies.
• Support multiple Kaiser locations as needed and provide excellent customer service.

Skills

Customer service

Cash handling

Multi-line phones

Written & oral communication

Education

High School Diploma or GED

Tools

KP computer systems

Job description

Kaiser Permanente seeks a friendly Service Representative to greet members and patients, assist with registration, and guide them through the visit process. The role focuses on accurate cash handling, benefits verification, and scheduling within Kaiser systems.

Strong communication skills and the ability to work across multiple locations in a fast-paced environment are essential. This on-site position involves direct member contact and adherence to policies and service standards.