Ambulatory Care Front Desk & Registration Specialist

Kaiser Permanente; Baldwin Park (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Kaiser Permanente in Baldwin Park, CA seeks a part-time Service Representative to greet members, assist with registration, navigate Kaiser facilities, and provide customer service using KP systems.

Duties include verifying benefits, scheduling follow-ups, handling cash, directing patients, answering calls, and supporting optical or lab services as needed. This temporary position lasts about three months. Strong communication and multitasking are essential.

Qualifications

• High school diploma or GED required.
• Experience in customer service is required.
• Cash handling or equivalent experience is required.
• Ability to work in a fast paced environment and meet department standards.
• Effective written and oral communication skills.

Responsibilities

• Greets members/patients and provides reception services, directs to care locations and patients through the center.
• Registers patients, verifies insurance coverage, and assists with scheduling and follow-up appointments.
• Verifies benefits, discusses cost shares, and updates demographics and billing information.
• Answers calls, relays messages, and maintains confidentiality.
• Performs cash handling duties and balances revenue as per procedures.
• Supports optical or laboratory services as required.

Skills

Customer Service

Cash Handling

Multi-line Phones

Communication Skills

Bilingual (Spanish/Mandarin)

Education

High School Diploma or GED

Tools

KP computer systems

KP interactive technologies

Job description

Kaiser Permanente in Baldwin Park, CA seeks a part-time Service Representative to greet members, assist with registration, navigate Kaiser facilities, and provide customer service using KP systems.

Duties include verifying benefits, scheduling follow-ups, handling cash, directing patients, answering calls, and supporting optical or lab services as needed. This temporary position lasts about three months. Strong communication and multitasking are essential.