Patient Experience Coordinator

Kaiser Permanente; Lithonia (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Kaiser Permanente seeks a Customer Service Coordinator to greet members in the MOB and support clinical staff with back-office duties and general administrative work. You will maintain essential paperwork and records, ensuring a welcoming environment and assisting with member needs.

The role involves registration, eligibility verification, scheduling, patient navigation, and adherence to record retention policies, while maintaining compliance and strong teamwork with the healthcare team.

Qualifications

• Minimum one year of experience involving public contact, clerical work or cash handling.
• High School Diploma or GED required.
• Completion of Customer Service Assessment.
• Basic computer skills and data entry experience.

Responsibilities

• Assist members with registration and updating demographic information.
• Process co-pay, front-end forms, and refer Medical Financial Assistance cases to Financial Counselor.
• Answer questions on co-pay, deductible, and co-insurance.
• Proficiently handle POS, back-office copay, and OSB collections.

Skills

Customer service

Cash handling

Data entry

Office equipment

Education

High School Diploma or GED

Tools

POS

Health Connect

Office software

Job description

Kaiser Permanente seeks a Customer Service Coordinator to greet members in the MOB and support clinical staff with back-office duties and general administrative work. You will maintain essential paperwork and records, ensuring a welcoming environment and assisting with member needs.

The role involves registration, eligibility verification, scheduling, patient navigation, and adherence to record retention policies, while maintaining compliance and strong teamwork with the healthcare team.