Patient Experience & Protocol Coordinator

Network of Advanced Specialty Healthcare (NASH); Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare organization in Omaha seeks a Patient Coordinator to manage patient interactions and improve service quality. Responsibilities include developing patient management protocols, engaging with healthcare professionals, and ensuring compliance with privacy regulations. Candidates should possess strong communication skills and experience with EHR platforms. This role emphasizes a customer-centric approach to deliver exceptional patient care.

Qualifications

• Strong communication skills for explaining medical information clearly.
• Customer-focused mindset for maintaining a positive experience.
• Ability to manage patient confidentiality and sensitive information.

Responsibilities

• Oversee patient management and quality of care.
• Create and monitor medical protocols alongside experts.
• Act as a liaison between patients and healthcare professionals.

Skills

Interpersonal and communication skills

Customer-centric attitude

Experience with EHR platforms

Time management skills

HIPAA training

Organizational skills

Ability to travel

Tools

Electronic Health Record (EHR) Platform

Salesforce

MS Office

Job description

A healthcare organization in Omaha seeks a Patient Coordinator to manage patient interactions and improve service quality. Responsibilities include developing patient management protocols, engaging with healthcare professionals, and ensuring compliance with privacy regulations. Candidates should possess strong communication skills and experience with EHR platforms. This role emphasizes a customer-centric approach to deliver exceptional patient care.