Patient Experience Product Intern — Telehealth UX Focus

Bask Health; New York (NY); On-site; USD 28,000 - 41,000; Part time

Job summary

Bask Health is seeking a Patient Experience Product Intern to help improve patient-facing experiences across the telehealth platform. You will work with product managers, engineers, designers, and clinical operations teams to understand patient interactions and identify opportunities to simplify and enhance workflows.

The role focuses on the patient portal, messaging, treatment status, refills, renewals, and other patient care journeys.

Qualifications

• Strong interest in product management, software development, and building intuitive patient-facing applications.
• Foundational understanding of how websites, applications, and software products work.
• Hands-on technical experience through coursework, personal projects, internships, or independent learning.
• Familiarity with JavaScript, TypeScript, Python, or another programming language.
• Strong analytical thinking and problem-solving abilities.
• Ability to document requirements clearly and communicate user needs effectively.

Responsibilities

• Support product initiatives that improve the patient experience across Bask's telehealth platform.
• Help research how patients navigate the patient portal and interact with treatment-related features.
• Gather and organize patient feedback to identify recurring issues and opportunities for improvement.
• Assist with improvements to patient messaging, treatment status, refill requests, and renewal experiences.
• Help map patient journeys and identify friction between onboarding, treatment, and ongoing care.
• Work with product managers to document user needs, product requirements, and acceptance criteria.
• Collaborate with engineers and designers to understand technical requirements and evaluate potential improvements.
• Investigate patient-facing issues, reproduce bugs, and document findings.

Skills

Product management

Software development

Analytical thinking

Communication skills

Tools

JavaScript

TypeScript

Python

React

Next.js

Job description

Bask Health is seeking a Patient Experience Product Intern to help improve patient-facing experiences across the telehealth platform. You will work with product managers, engineers, designers, and clinical operations teams to understand patient interactions and identify opportunities to simplify and enhance workflows.

The role focuses on the patient portal, messaging, treatment status, refills, renewals, and other patient care journeys.