Junior Product Manager, Patient Experience (Telehealth)

Bask Health; EE. UU.; Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Bask Health in the United States is seeking a Junior Product Manager, Patient Experience to help improve patient-facing experiences across the Bask telehealth platform. You’ll work on the patient portal, messaging, treatment status, refills, and renewals, collaborating with engineers, designers, and clinical teams to translate patient needs into clear requirements.

This early-career role offers hands-on learning, ownership of small initiatives, and exposure to a fast-moving SaaS product in

Formación

• Hands-on experience contributing to software products through coursework, internships, personal projects, or professional work.
• Foundational understanding of software development, web applications, and how software products are built.
• Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong analytical thinking and problem-solving skills.
• Ability to understand user needs and translate problems into clear, actionable requirements.

Responsabilidades

• Support product development across Bask’s patient portal, messaging, treatment status, refills, and renewals.
• Work with product managers to help define priorities and execute the roadmap for patient-facing experiences.
• Gather feedback from patients, customer-facing teams, and clinical operations to understand user needs.
• Help improve how patients access treatment information, track their treatment status, and manage ongoing care.
• Assist in developing intuitive workflows for patient messaging, refill requests, and treatment renewals.
• Translate user feedback and business needs into clear product requirements, user stories, and acceptance criteria.
• Work with engineers and designers to understand technical constraints and evaluate potential solutions.
• Investigate patient-facing issues, reproduce bugs, and document findings for engineering teams.
• Identify opportunities to simplify confusing workflows and improve usability, accessibility, and reliability.
• Support product discovery, user research, usability testing, and feature prioritization.
• Collaborate with clinical and pharmacy teams to understand how patient-facing features connect with care and fulfillment workflows.
• Help define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
• Support quality assurance, feature testing, and product launches.
• Maintain product documentation and communicate progress on assigned initiatives.
• Take ownership of smaller product improvements from planning through launch and iteration.
• Use patient feedback and product data to evaluate whether improvements are working.

Conocimientos

JavaScript

TypeScript

Python

Code reading

Analytical thinking

Effective communication

Requirements gathering

Herramientas

React

Next.js

Descripción del empleo

Bask Health in the United States is seeking a Junior Product Manager, Patient Experience to help improve patient-facing experiences across the Bask telehealth platform. You’ll work on the patient portal, messaging, treatment status, refills, and renewals, collaborating with engineers, designers, and clinical teams to translate patient needs into clear requirements.

This early-career role offers hands-on learning, ownership of small initiatives, and exposure to a fast-moving SaaS product in