Patient Experience Intern — Healthcare Ops & Support

Bask Health; United States; À distance; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Bask Health seeks a Patient Experience Intern to support non-clinical patient experience activities and help improve organization, communication, and documentation of patient-facing processes. This internship is designed for someone exploring healthcare technology, patient experience, customer support, or healthcare operations.

You’ll work under experienced team members to learn how patient-facing workflows operate within a telehealth environment, gain practical admin experience, and contribute

Qualifications

• Current student, recent graduate, or early-career candidate interested in patient experience, customer support, healthcare technology, or operations.
• Strong written and verbal communication skills.
• Ability to communicate respectfully and empathetically.
• Strong organizational skills and attention to detail.
• Ability to follow established procedures and instructions.
• Comfortable learning and navigating web-based software.

Responsabilités

• Learn Bask Health's non-clinical patient experience workflows.
• Assist with organizing patient support processes and documentation.
• Help maintain internal administrative support resources.
• Review non-clinical communication templates under supervision.
• Help identify confusing patient-facing instructions.
• Organize recurring administrative questions and feedback.
• Assist with documenting patient-facing software usability concerns.
• Support the maintenance of internal FAQs and knowledge articles.
• Help prepare process checklists and administrative instructions.
• Track assigned support improvement tasks and follow-up activities.
• Maintain accurate records in approved systems.
• Assist with organizing non-clinical patient experience reports.
• Help identify recurring support process challenges.
• Share relevant observations with supervisors and authorized teams.
• Participate in training on patient experience and operational workflows.

Connaissances

Communication

Organizational skills

Empathy

Written communication

Remote collaboration

Formation

Pursuing or recently completed degree in Business, Communications, Public Health, Healthcare Administration, Psychology

Outils

Zendesk

Intercom

HubSpot

Description du poste

Bask Health seeks a Patient Experience Intern to support non-clinical patient experience activities and help improve organization, communication, and documentation of patient-facing processes. This internship is designed for someone exploring healthcare technology, patient experience, customer support, or healthcare operations.

You’ll work under experienced team members to learn how patient-facing workflows operate within a telehealth environment, gain practical admin experience, and contribute