Patient Experience Pro — Medical Office Front Desk

LifeStance Health Inc.; Columbia (SC); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Office Receptionist for our Columbia, SC location. The role focuses on front desk operations, patient check-in/out, scheduling, billing inquiries, and telehealth support to ensure a smooth patient experience.

We offer a comprehensive benefits package and a starting wage of $20.25 per hour with potential quarterly incentive. Join a nationwide mental health care leader dedicated to compassionate patient care and teamwork.

Qualifications

• High School or equivalent required.
• Associates/bachelor’s degree preferred.
• 1+ years healthcare operations or customer service experience preferred.

Responsibilities

• Greet and check in/out patients courteously.
• Manage front desk phone queues and scheduling.
• Assist with billing questions and payment processing.
• Support telehealth access and Patient Portal troubleshooting.
• Triage urgent requests and escalate as needed.

Skills

Multitasking

Communication

Independent work

Teamwork

HIPAA knowledge

Education

High School Diploma or equivalent

Associate degree

Bachelor’s degree (preferred)

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Medical Office Receptionist for our Columbia, SC location. The role focuses on front desk operations, patient check-in/out, scheduling, billing inquiries, and telehealth support to ensure a smooth patient experience.

We offer a comprehensive benefits package and a starting wage of $20.25 per hour with potential quarterly incentive. Join a nationwide mental health care leader dedicated to compassionate patient care and teamwork.