Patient Experience Coordinator — Medical Office Front Desk

LifeStance Health; Summerville (SC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

AD&D, Short/Long-term disability

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Medical Office Receptionist in Goose Creek, SC. You will manage the front desk, assist patients with scheduling and billing, and support clinicians while delivering quality patient service for in-person and telehealth visits.

The role is full-time with starting pay at $20.25/hour plus quarterly bonuses; benefits include medical, dental, vision, 401(k) with employer match, paid parental leave, PTO, holidays, and EAP.

Qualifications

• High school diploma or equivalent required; associates/bachelor’s preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.

Responsibilities

• Manage front desk duties including greeting and checking patients in/out.
• Assist patients with billing questions, scheduling, and portal questions.
• Coordinate with clinicians and maintain appointment accuracy.
• Provide exceptional customer service to in-person and telehealth patients.

Skills

Multitasking

Communication

Teamwork

HIPAA compliance

Independent work

Education

High School diploma or equivalent

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is hiring a Medical Office Receptionist in Goose Creek, SC. You will manage the front desk, assist patients with scheduling and billing, and support clinicians while delivering quality patient service for in-person and telehealth visits.

The role is full-time with starting pay at $20.25/hour plus quarterly bonuses; benefits include medical, dental, vision, 401(k) with employer match, paid parental leave, PTO, holidays, and EAP.