Patient Experience Navigator — Non-Clinical Office Support

sentara; Centerville (IA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with employer match

Paid Time Off including vacation andS

Paid Parental & Military Leave

Educational assistance and student-loa

User benefits like life insurance

Job summary

Sentara Urgent Care Centerville is seeking a Flexi Patient Care Specialist in Virginia Beach, VA to deliver non-clinical administrative support in a physician's office. Primary duties include answering phones, scheduling appointments, and addressing patient questions while maintaining exceptional patient experiences.

Role requires 3 years of customer service and 1 year in health insurance plans, medical records data, terminology, registration or third-party payers; HS Diploma is required, with

Qualifications

• 3 years customer service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)
• HS Diploma (Required)

Responsibilities

• Answering phones and scheduling appointments
• Answer patient questions and provide administrative support to the physician's office
• Collaborate with team to ensure excellent patient experience

Skills

Customer service

Scheduling

Medical terminology

Registration

Health insurance plans

Third party payers

Education

HS Diploma

Associate degree or higher in lieu of experience

Job description

Sentara Urgent Care Centerville is seeking a Flexi Patient Care Specialist in Virginia Beach, VA to deliver non-clinical administrative support in a physician's office. Primary duties include answering phones, scheduling appointments, and addressing patient questions while maintaining exceptional patient experiences.

Role requires 3 years of customer service and 1 year in health insurance plans, medical records data, terminology, registration or third-party payers; HS Diploma is required, with