Patient Care Specialist - Healthcare Admin & Scheduling

sentara; Williamsburg (VA); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Tuition assistance

Student debt payoff

Life Insurance

Disability plans

PTO and sick leave

Parental leave

Pet Insurance

Job summary

Sentara Williamsburg Regional Medical Center in Williamsburg, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office and enhance the patient experience. Primary duties include answering phones, scheduling appointments, and assisting patients with inquiries.

The role requires a HS Diploma and 3 years of customer service experience, with 1 year in health insurance or medical records-related tasks.

Qualifications

• 3 years of customer service experience (Required).
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers (Required).
• HS Diploma required; associate degree or higher may substitute for experience.

Responsibilities

• Answer phones and route calls.
• Schedule appointments and manage calendar.
• Answer patient questions and provide non-clinical support to ensure a positive patient experience.

Skills

Customer service

Health insurance

Registration

Scheduling

Medical terminology

Medical records

Third party payers

Education

HS Diploma (Required)

Associate degree or higher (in lieu of experience)

Job description

Sentara Williamsburg Regional Medical Center in Williamsburg, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office and enhance the patient experience. Primary duties include answering phones, scheduling appointments, and assisting patients with inquiries.

The role requires a HS Diploma and 3 years of customer service experience, with 1 year in health insurance or medical records-related tasks.