Patient Experience Navigator: Check-In & Care Coordination

Houstonmethodistcareers; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Houston Methodist is seeking a Patient Experience Navigator to streamline patient check-in/check-out, scheduling, and navigation within the clinic to ensure a smooth, positive visit experience. You will support registration tasks and assist revenue cycle activities as needed, while contributing to efficient department operations.

The role emphasizes excellent customer service, effective communication, and collaboration with the interprofessional care team to deliver timely, accurate patient

Qualifications

• High School diploma or equivalent required.
• One year of healthcare or related experience preferred.
• Strong customer service and communication skills.
• Proficiency in English for safety-critical tasks.

Responsibilities

• Assist with patient check-in and check-out processes.
• Support appointment scheduling and navigation within the clinic.
• Provide registration support and assist with basic revenue cycle tasks.
• Enter data accurately into clinic systems and maintain confidentiality.

Skills

Customer service

Communication

Scheduling

EMR software

Medical terminology

Problem solving

English proficiency

Education

HS diploma

Tools

EMR software

Microsoft Word

Job description

Houston Methodist is seeking a Patient Experience Navigator to streamline patient check-in/check-out, scheduling, and navigation within the clinic to ensure a smooth, positive visit experience. You will support registration tasks and assist revenue cycle activities as needed, while contributing to efficient department operations.

The role emphasizes excellent customer service, effective communication, and collaboration with the interprofessional care team to deliver timely, accurate patient