Patient Experience Navigator - Smooth Check-In & Care

Houston Methodist; Spring (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Houston Methodist is seeking a Patient Experience Navigator to manage patient check-in/check-out, scheduling, and navigation within the clinic to ensure a smooth visit. The role supports registration tasks and other revenue cycle activities, while contributing to a high standard of patient care and service.

Qualifications include a high school diploma and at least one year of healthcare experience; strong communication and customer service skills are essential for coordinating with patients,

Qualifications

• High school diploma or equivalent required.
• One year of healthcare or related experience preferred.

Responsibilities

• Assist with patient check-in and check-out and scheduling.
• Support registration tasks and insurance verification.
• Provide excellent customer service to patients, physicians, and staff.
• Enter data accurately into clinic systems and maintain privacy.

Skills

Customer service

Scheduling

Communication

EHR systems

Medical terminology

Problem solving

Education

High School diploma

Tools

EMR software

Job description

Houston Methodist is seeking a Patient Experience Navigator to manage patient check-in/check-out, scheduling, and navigation within the clinic to ensure a smooth visit. The role supports registration tasks and other revenue cycle activities, while contributing to a high standard of patient care and service.

Qualifications include a high school diploma and at least one year of healthcare experience; strong communication and customer service skills are essential for coordinating with patients,