Concierge Patient Navigator — PRN Night Shift

Houston Methodist; Houston (TX); On-site; USD 63,039,000 - 80,231,000; Part time

Job summary

Houston Methodist is seeking a PRN Patient Services Specialist to provide high-touch navigation and coordination across inpatient, outpatient, and physician office settings. The role emphasizes exceptional patient experience, translation and cultural sensitivity, and seamless integration of care pathways across services.

The position is on-site at 6560 Fannin and requires strong communication skills, clinical terminology proficiency, and a history of contributing to patient satisfaction and

Qualifications

• Five years of experience in a hospital or clinic setting preferred, especially in patient services or care coordination.
• Strong communication skills in English; ability to work with diverse patient populations.
• Proficiency in medical terminology and familiarity with physician referral protocols and hospital policies.

Responsibilities

• Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication.
• Coordinate patient appointments, follow-ups, and referrals across departments and services.
• Foster a positive patient experience and address concerns to resolve service-related issues.
• Maintain accurate records and updates in electronic health systems.
• Collaborate with clinical and administrative teams to improve patient flow and satisfaction.

Skills

Bilingual Arabic-English

Education

Bachelor’s degree or 4 years of relevant experience

Tools

Electronic health records

Job description

Houston Methodist is seeking a PRN Patient Services Specialist to provide high-touch navigation and coordination across inpatient, outpatient, and physician office settings. The role emphasizes exceptional patient experience, translation and cultural sensitivity, and seamless integration of care pathways across services.

The position is on-site at 6560 Fannin and requires strong communication skills, clinical terminology proficiency, and a history of contributing to patient satisfaction and