Healthcare Navigation & Patient Experience Specialist

Lifekind; San Jacinto (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Cigna PPO plans

401(k) Retirement Savings

Generous PTO

Job summary

Lifekind Health is seeking a full-time Patient Liaison in our San Jacinto, CA clinic to bridge patients and healthcare providers, helping with appointments, treatment explanations, and administrative tasks to enhance patient satisfaction and outcomes.

Ideal candidates will have healthcare experience, strong communication, and familiarity with EHR systems and insurance navigation. Bilingual abilities are preferred. Competitive benefits offered.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare or related field preferred.
• Experience in healthcare, customer service, or patient advocacy.
• Strong communication and interpersonal skills.
• Experience with EHR systems and scheduling software.
• HIPAA compliance and patient confidentiality.
• Bilingual abilities preferred.
• Training or certification in patient advocacy is a plus.

Responsibilities

• Serve as the primary point of contact for patients and provide information about services.
• Coordinate scheduling of appointments, follow-ups, and referrals.
• Clarify treatment plans with medical staff and help patients understand options.
• Assist patients with insurance, billing questions, and financial assistance.
• Document interactions and maintain confidentiality per regulations.
• Identify and escalate patient concerns to resolve issues.
• Provide emotional support and resources to patients and families.

Skills

Communication

Interpersonal skills

Bilingual abilities

Education

Associate’s or Bachelor’s degree in healthcare or related field

Tools

EHR systems

Scheduling software

Job description

Lifekind Health is seeking a full-time Patient Liaison in our San Jacinto, CA clinic to bridge patients and healthcare providers, helping with appointments, treatment explanations, and administrative tasks to enhance patient satisfaction and outcomes.

Ideal candidates will have healthcare experience, strong communication, and familiarity with EHR systems and insurance navigation. Bilingual abilities are preferred. Competitive benefits offered.