Patient Experience Navigator

Mercy Home Health; Springfield (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription

Paid time off

Tuition assistance

Professional development

Job summary

Mercy Health seeks a Patient Experience Concierge to act as a bridge between patients, families, hospital staff, and physicians, ensuring a positive patient experience and aiding discharge readiness.

The role emphasizes information-sharing, responsiveness to inquiries, and compassionate service, with a focus on healthcare knowledge and effective communication with medical professionals.

Qualifications

• Must have solid customer service experience and strong communication skills.
• Requires computer literacy and the ability to work with hospital staff and patients.

Responsibilities

• Serve as liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience.
• Assist clinical staff in ensuring patient/family understanding to support timely discharge.
• Respond to inquiries with empathy and clear information.

Skills

Leadership Development

Computer literacy

Word

Excel

Communication skills

Education

HS Diploma/GED

Tools

Email

Job description

Mercy Health seeks a Patient Experience Concierge to act as a bridge between patients, families, hospital staff, and physicians, ensuring a positive patient experience and aiding discharge readiness.

The role emphasizes information-sharing, responsiveness to inquiries, and compassionate service, with a focus on healthcare knowledge and effective communication with medical professionals.