Patient Experience Navigator

US Diversity Job Search; Newton (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham in Newton-Wellesley Hospital is seeking a customer-focused professional to enhance patient and visitor experience. You will serve as a liaison between patients, families, and hospital staff, assist with navigation, check-in/check-out, and help promote a welcoming environment.

The role requires excellent interpersonal skills, prior customer service in healthcare preferred, High School diploma or equivalent (an Associate's in healthcare-related field is a plus), and ability to

Qualifications

• Experience in customer service, healthcare, or similar setting preferred
• Excellent interpersonal and communication skills; ability to work under pressure
• Proficiency with office software and administrative tasks
• Ability to collaborate across teams and departments

Responsibilities

• Greet patients, visitors, and staff with a warm, professional demeanor
• Assist with navigation within the hospital to departments, facilities, and services
• Address and resolve inquiries, concerns, and complaints promptly
• Assist with patient check-in and check-out processes for a smooth experience
• Serve as liaison between patients, families, and hospital staff
• Inform patients about additional hospital services and programs

Skills

Customer service

Healthcare experience

Interpersonal communication

Teamwork

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration (preferred)

Associate's Degree in Related Field (preferred)

Tools

Microsoft Office

Job description

Mass General Brigham in Newton-Wellesley Hospital is seeking a customer-focused professional to enhance patient and visitor experience. You will serve as a liaison between patients, families, and hospital staff, assist with navigation, check-in/check-out, and help promote a welcoming environment.

The role requires excellent interpersonal skills, prior customer service in healthcare preferred, High School diploma or equivalent (an Associate's in healthcare-related field is a plus), and ability to