Patient Experience Navigator

OHI - Ocean Health Initiatives, Inc.; Lakewood Township (NJ); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Ocean Health Initiatives, Inc. is seeking a Patient Access Representative to facilitate the patient experience from registration to scheduling and financial screening.

The tiered role supports clinical operations under leadership guidance, with growth opportunities as responsibilities expand. Ideal candidates will have high school diploma, 1–2 years EMR experience, and strong verbal and written communication skills.

Formación

• High School diploma or equivalent required.
• 1–2 years’ experience using an EMR system preferred.
• Professional verbal and written communication skills required.
• Proficiency in Microsoft Office 365.

Responsabilidades

• Pre-register and greet patients, confirm appointment details and maximize patient flow.
• Verify and update insurance information and complete required forms.
• Refer patients to Financial Screener for eligibility and financial assistance follow-up.
• Obtain patient consents including HIPAA, treatment and financial responsibility forms.
• Capture and update patient demographics using Phreesia and NJIIS entries.
• Assist walk-in patients and manage incoming transition documents to ensure positive outcomes.
• Support administrative duties: process medical records requests and provide required documentation.

Conocimientos

EMR experience

Verbal and written communication

Microsoft Office 365

Educación

High School diploma or equivalent

Herramientas

Microsoft Office 365

Descripción del empleo

Ocean Health Initiatives, Inc. is seeking a Patient Access Representative to facilitate the patient experience from registration to scheduling and financial screening.

The tiered role supports clinical operations under leadership guidance, with growth opportunities as responsibilities expand. Ideal candidates will have high school diploma, 1–2 years EMR experience, and strong verbal and written communication skills.