Patient Access Navigator - Front Desk & Billing

Intuitive Health; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate for a full-time, mid-shift role at our Intracoastal location. This front-office position supports patient registration, insurance verification, and payment collection while delivering excellent service to patients and families.

The role requires strong communication, multitasking, and computer skills in a fast-paced healthcare environment. Travel is local, and the environment emphasizes patient-centered care and HIPAA compliance.

Qualifications

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.

Skills

Customer service

Communication

Teamwork

Multitasking

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Office equipment

Patient management systems

Job description

Intuitive Health is seeking a Patient Access Advocate for a full-time, mid-shift role at our Intracoastal location. This front-office position supports patient registration, insurance verification, and payment collection while delivering excellent service to patients and families.

The role requires strong communication, multitasking, and computer skills in a fast-paced healthcare environment. Travel is local, and the environment emphasizes patient-centered care and HIPAA compliance.