Patient Experience Navigator

Astera Cancer Care; Fort Myers (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

SunState Medical Specialists, part of OneOncology, seeks a Patient Services Specialist in Florida to provide administrative support for staff, patients and physicians. You will help ensure a high-quality, efficient service and act as a vital link between patients and clinical teams.

Responsibilities include coordinating patient visits, handling billing inquiries, maintaining records, and guiding patients through the scheduling and registration process. Travel to other centers may be required.

Qualifications

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer focused environment.
• Strong organization and communication skills with internal and external stakeholders.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems and Microsoft Office software.

Responsibilities

• Provide administrative and general support to staff, patients and physicians to ensure high quality, professional service.
• Direct patient flow, answer calls promptly and respond to queries per privacy policy.
• Maintain patient records and ensure accurate registration, scheduling and documentation.
• Support physicians and internal teams; assist with billing questions and insurance payments.
• Prepare and maintain patient waiting areas and spaces; manage sign-in protocols and referrals.

Skills

Customer service

Administrative support

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Health Records

Job description

SunState Medical Specialists, part of OneOncology, seeks a Patient Services Specialist in Florida to provide administrative support for staff, patients and physicians. You will help ensure a high-quality, efficient service and act as a vital link between patients and clinical teams.

Responsibilities include coordinating patient visits, handling billing inquiries, maintaining records, and guiding patients through the scheduling and registration process. Travel to other centers may be required.