Patient Experience Navigator

OhioHealth Corporation; Columbus (OH); Hybrid; USD 20,664,000 - 28,930,000; Part time

Job summary

OhioHealth Corporation in Columbus, OH is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will map needs, relay information, protect confidentiality and help expedite admissions while guiding guests through the hospital environment.

Night shift, 16 hours per week, with duties spanning greeting, directions, escorting, answering multi-line phones, and coordinating with staff to ensure comfort and timely service.

Qualifications

• Bachelor's Degree (Required)
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and working of hospital.
• Minimum Two Years of Experience in a consumer advocacy or service role.

Responsibilities

• 15% Giving and collecting information to visitors/families/patients regarding the patient's, location, condition and treatment progress while maintaining confidentiality
• 25% Communicating between patient, family and hospital staff
• 10% Acting as an advocate by investigating and expediting admission and other delays.
• 5% Resolving problems and complaints and escalating when necessary
• 15% Responding to special needs and ensuring needs are being met
• 10% Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• 5% Answers multi-line phone and transfers callers to appropriate patient room or other location 8.
• 15% Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas

Skills

Customer service

Communication

Conflict resolution

Interpersonal skills

Education

Bachelor's degree

Job description

OhioHealth Corporation in Columbus, OH is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will map needs, relay information, protect confidentiality and help expedite admissions while guiding guests through the hospital environment.

Night shift, 16 hours per week, with duties spanning greeting, directions, escorting, answering multi-line phones, and coordinating with staff to ensure comfort and timely service.