Patient Experience Navigator

Central Health; Austin (TX); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Central Health is seeking a Site Navigator to enhance patient experience by guiding visitors through facility processes and connecting them to appropriate services. The role emphasizes a welcoming front-of-house presence and proactive assistance across clinics and departments.

The Site Navigator will maintain awareness of lobby activity, support smooth clinical flow, and escalate issues to leadership as needed, all while upholding professionalism and empathy for diverse patients.

Qualificações

• Strong interpersonal and communication skills required.
• Calm and professional demeanor in fast-paced clinical environments.
• Situational awareness and proactive problem-solving ability.
• Empathy when assisting diverse individuals and communities.
• Bilingual capability preferred where applicable.

Responsabilidades

• Serve as a visible front-of-house presence in the facility.
• Greet and assist patients and visitors in navigating the building.
• Direct patients to clinics, labs, check-in desks, and services.
• Assist individuals with mobility, language, or system navigation needs.
• Monitor lobby activity and proactively aid patients needing guidance.
• Explain Central Health services at a high level and direct to departments.
• Connect patients to registration, eligibility, financial assistance, and community resources.
• Support daily clinical flow by reducing congestion and redirecting foot traffic.
• Escalate complex concerns to clinical or administrative leadership.
• Maintain professionalism and a welcoming environment at all times.

Conhecimentos

Strong interpersonal and communication

Calm under pressure

Situational awareness

Empathy and diversity

Bilingual capability preferred

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Central Health is seeking a Site Navigator to enhance patient experience by guiding visitors through facility processes and connecting them to appropriate services. The role emphasizes a welcoming front-of-house presence and proactive assistance across clinics and departments.

The Site Navigator will maintain awareness of lobby activity, support smooth clinical flow, and escalate issues to leadership as needed, all while upholding professionalism and empathy for diverse patients.