Integrated Care Patient Navigator

Signature Health, Inc.; Kirtland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

HealthJoy access Day 1

Paid time off (PTO)

Federal Loan Forgiveness

Professional Development

Job summary

Signature Health, Inc. is seeking a full-time Patient Navigator to provide an exceptional patient experience for newly discharged and returning patients, and other vulnerable populations.

You will help patients navigate medical and behavioral health services, document encounters in the EHR, and coordinate care with the care team. You will engage with patients to reduce attrition, ensure access to services, and support continuity of care while maintaining HIPAA compliance and a compassionate,

Qualifications

• High School diploma required; an Associate degree in a related field is preferred.
• Two years of experience in a behavioral health environment or equivalent education is required.
• Experience with EHR systems; Epic experience is a plus.
• QMHS, Peer support, advocacy or other direct patient service experience preferred.
• Fluency in Spanish and English is a plus.

Responsibilities

• Establish positive, supportive relationships with patients by phone; provide resources, address dissatisfaction, advocate and resolve barriers to care.
• Explain comprehensively the breadth of Signature Health services, including Primary Care, Behavioral Health, Dental and Pharmacy.
• Document all patient encounters in the EHR promptly and record billable interventions.
• Collaborate with patient care teams to ensure quality integrated care.
• Meet productivity expectations for billable services, outreach attempts and patient retention impact.
• Maintain excellent attendance and reliability; minimize unplanned time off.
• Facilitate referrals as needed to overcome financial and transportation barriers to care.
• Ensure all patient registrations and required data are captured and updated in the EHR.
• Schedule Signature Health's available services effectively; manage provider/clinician schedules.
• Maintain HIPAA compliance and protect patient confidentiality.

Skills

Bilingual English/Spanish

Patient advocacy

Empathy

Communication skills

Education

High School diploma

Associate degree in related field

Tools

Epic EMR

Job description

Signature Health, Inc. is seeking a full-time Patient Navigator to provide an exceptional patient experience for newly discharged and returning patients, and other vulnerable populations.

You will help patients navigate medical and behavioral health services, document encounters in the EHR, and coordinate care with the care team. You will engage with patients to reduce attrition, ensure access to services, and support continuity of care while maintaining HIPAA compliance and a compassionate,