Patient Concierge & Navigator

LE0010 Stanford Health Care; Palo Alto (CA); Vor Ort; USD 53.000 - 60.000; Vollzeit

Zusammenfassung

Stanford Health Care is seeking a Customer Navigator I to serve as a frontline, non-clinical resource for patients, families, and visitors. You will provide wayfinding, information, and general assistance in a fast-paced healthcare environment while upholding empathy, confidentiality, and service excellence.

In this entry-level role, you will greet visitors, verify details in the patient flow system, connect people to resources, and escalate complex concerns to the appropriate departments, all

Qualifikationen

• High school diploma or GED required.
• 1 year healthcare or service-related experience required.

Aufgaben

• Provide wayfinding, information, and general assistance to patients, families, and visitors.
• Greet and engage individuals entering the facility in a professional, welcoming manner.
• Provide directions and escorts within the facility.
• Verify appointment times and locations in the system.
• Escalate complex concerns to appropriate departments.
• Maintain confidentiality and follow privacy standards.

Kenntnisse

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Ausbildung

High school diploma or GED

Tools

Epic EMR

Microsoft Windows

Excel

Jobbeschreibung

Stanford Health Care is seeking a Customer Navigator I to serve as a frontline, non-clinical resource for patients, families, and visitors. You will provide wayfinding, information, and general assistance in a fast-paced healthcare environment while upholding empathy, confidentiality, and service excellence.

In this entry-level role, you will greet visitors, verify details in the patient flow system, connect people to resources, and escalate complex concerns to the appropriate departments, all