Patient Experience Navigator

THE LAKES COMMUNITY HEALTH CENTER; Eau Claire (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

403(b) with employer match

Paid Time Off and holidays

Job summary

NorthLakes Community Clinic is seeking a Patient Service Representative to navigate patients through services, connect them with resources, and support health and wellness goals. The role emphasizes front-desk duties, HIPAA compliance, and cross-training across front-office functions.

The position requires a high school diploma or equivalent, CPR certification within six months, and experience in customer service or related settings. Benefits are offered for full-time and part-time staff.

Qualifications

• High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• CPR Certification must be current or obtained within the first six months of employment.

Responsibilities

• Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic. Directs them to the appropriate location as needed.
• Utilizes EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers.
• Helps to process/coordinate internal and external referrals as appropriate for department/site needs.
• Coordinates prior-authorizations for patients based on insurance guidelines as required.
• Verifies patient's insurance eligibility by checking necessary portals for current status.
• Collects payment from patients and reconciles daily cash reports.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a telephone note for response by appropriate personnel.
• Manages automated reminder responses, and conducts reminder calls to all patients, as needed.
• Is knowledgeable regarding services provided within the clinic and also services provided across the organization.
• Guides the Patient Experience within the clinic's service line to patients and explains the appropriate process/steps involved.
• Patient Services Representative shall be cross-trained in the functions of various front desk duties.

Skills

Customer service

Communication

HIPAA compliance

Education

High school diploma or equivalent

Certificate from college/technical school

Tools

EMR/EDR

Patient Portal

Insurance Portals

Reminder Call system

Job description

NorthLakes Community Clinic is seeking a Patient Service Representative to navigate patients through services, connect them with resources, and support health and wellness goals. The role emphasizes front-desk duties, HIPAA compliance, and cross-training across front-office functions.

The position requires a high school diploma or equivalent, CPR certification within six months, and experience in customer service or related settings. Benefits are offered for full-time and part-time staff.