Patient Access & Experience Navigator

THE LAKES COMMUNITY HEALTH CENTER INC; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Employer paid group term life and long

Disability

Health Savings Account contribution

Flexible Spending Accounts

Paid Time Off PTO

Paid Holidays

Paid Leave Bank

403(b) with 4% employer match

Vision Insurance

Supplemental Life/AD&D

Tuition reimbursement

Wellness reimbursement

Employee Assistance Program

HRSA/NHSC loan repayment partner

Job summary

NorthLakes Community Clinic is seeking a dedicated Patient Service Representative to guide patients through clinic services, schedules, and referrals with a focus on removing barriers to care. You will navigate EMR/EDR systems, coordinate authorizations, verify insurance, and collect payments while maintaining HIPAA compliance.

The role emphasizes strong customer service, cross-training across front desk duties, and delivering a positive patient experience within our comprehensive care network.

Qualifications

• High school diploma or equivalent, plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• Previous Customer Service experience is required.
• CPR Certification must be current or obtained within the first six months of employment.

Responsibilities

• Greet patients and visitors to create a welcoming environment.
• Direct patients to the appropriate location as needed.
• Use EMR/EDR systems to capture demographics and schedule appointments.
• Process and coordinate internal and external referrals as needed.
• Coordinate prior-authorizations for patients per insurance guidelines.
• Verify insurance eligibility through required portals.
• Collect payments and reconcile daily cash reports.
• Answer calls and route inquiries to the appropriate personnel.
• Manage reminder responses and conduct reminder calls as needed.
• Be knowledgeable about services provided within the clinic and across the organization.
• Guide patients through the service line and explain the steps involved.
• Cross-train in front desk duties as needed.
• Participate in training on Customer Service, HIPAA, and related topics.

Skills

Customer Service

EMR/EDR navigation

Insurance portals

Education

High school diploma or equivalent

One year certificate from college/technical school

Three months related experience

Tools

EMR/EDR

VSC

Patient Portal

Insurance Portals

Reminder Call System

Job description

NorthLakes Community Clinic is seeking a dedicated Patient Service Representative to guide patients through clinic services, schedules, and referrals with a focus on removing barriers to care. You will navigate EMR/EDR systems, coordinate authorizations, verify insurance, and collect payments while maintaining HIPAA compliance.

The role emphasizes strong customer service, cross-training across front desk duties, and delivering a positive patient experience within our comprehensive care network.