Patient Experience Manager 1

Sodexo; Las Vegas (NV); On-site; USD 62,000 - 80,000; Full time

Job summary

Sodexo is seeking a Patient Experience Manager 1 to drive patient satisfaction and service quality at UMC of Southern Nevada. You will lead initiatives to enhance patient-centered care by rounding with patients, gathering feedback, and partnering with nursing, clinical teams, and support services.

This role involves coaching staff, analyzing patient satisfaction trends, and implementing action plans to improve the patient journey and outcomes.

Qualifications

• Experience improving patient satisfaction in a healthcare setting.
• Experience rounding with patients, families, and clinical staff to gather feedback and implement solutions.
• Knowledge of food service operations, patient dining, and meal accuracy standards; food safety and sanitation compliance.

Responsibilities

• Lead initiatives to enhance patient-centered care and service excellence by rounding with patients and driving improvements.
• Partner with nursing, clinical teams, and support services to ensure safe, consistent service practices and coach staff.
• Analyze patient satisfaction trends and implement action plans to improve care outcomes.
• Oversee performance management, staffing decisions, and resource deployment in the unit.

Skills

Patient satisfaction

Rounding with patients

Staff coaching

Data analysis

Collaboration with clinical teams

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Experience Manager 1 to drive patient satisfaction and service quality at UMC of Southern Nevada. Help lead engagement strategies that improve the patient journey and support outstanding care outcomes.About the jobLead initiatives that enhance patient-centered care and service excellence by rounding with patients, gathering feedback, and driving improvements across the hospital. Partner with nursing, clinical teams, and support services to ensure safe, consistent service practices, and coach staff through audits, training, and process improvements. Analyze patient satisfaction trends to implement action plans and foster a culture of quality, safety, and exceptional service.Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.Pay Range: $61710 per year - $79860 per yearWhat’s in it for youDirectly impact patient and family experience across the organization.Collaborate with nursing, clinical teams, dietitians, and support services leaders.Participate in patient rounding, quality assurance, and service improvement initiatives.Influence the dining experience and overall care interactions through actionable insights.Drive culture change by promoting safety, service excellence, and staff development.Work with patient satisfaction data to implement meaningful improvements.Lead and influence frontline and interdisciplinary teams.What you’ll bringExperience improving patient satisfaction within a healthcare environment.Experience rounding with patients, families, and clinical staff to gather feedback and implement solutions.Knowledge of food service operations, patient dining, and meal accuracy standards.Understanding of food safety, sanitation compliance, and safe work practices.Experience coaching, training, and overseeing hourly staff in patient services and diet office functions.Commitment to fostering a culture of safety, accountability, and continuous improvement.RequirementsEducation Requirement: Associate degree or equivalent experienceManagement Experience: 2 yearsRelated Experience: 1 yearWhat we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.Who we areAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.