Patient Experience Dining Manager I — Lead Care Quality

Sodexo; Newark (DE); On-site; EUR 58,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, Vision care

401(k) Plan with Matching

Paid Time Off and Company Holidays

Tuition Reimbursement

Job summary

Sodexo seeks a Patient Experience Manager 1 – Food at Christiana Hospital in Newark, DE. Lead a patient dining team focused on delivering quality meals, compassionate service, and attention to detail to improve patient experiences.

You will drive patient-centered care by rounding with patients, gathering feedback, and partnering with nursing and clinical teams to ensure safe, consistent service and ongoing improvements. Management of staff and resources is key.

Qualifications

• Associate degree or equivalent experience required.
• Experience in healthcare settings preferred.
• Experience rounding with patients and clinical staff to gather feedback and implement solutions.

Responsibilities

• Lead patient dining operations at the hospital.
• Round with patients and staff to gather feedback and drive improvements.
• Collaborate with nursing, clinical teams, and support services to ensure safe, consistent service.
• Coach staff through audits, training, and process improvements.
• Analyze patient satisfaction data and implement action plans.

Skills

Rounding with patients

Patient satisfaction improvements

Food service operations

Food safety compliance

Staff coaching

Education

Associate degree or equivalent experience

Job description

Sodexo seeks a Patient Experience Manager 1 – Food at Christiana Hospital in Newark, DE. Lead a patient dining team focused on delivering quality meals, compassionate service, and attention to detail to improve patient experiences.

You will drive patient-centered care by rounding with patients, gathering feedback, and partnering with nursing and clinical teams to ensure safe, consistent service and ongoing improvements. Management of staff and resources is key.