Patient Experience Leader - Physical Therapy Clinic

Total Recovery Physical Therapy; Little Falls (NJ); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

2 weeks PTO

Medical/Vision/Dental Insurance

Paid Holidays

Paid Breaks

Job summary

Total Recovery Physical Therapy in West Caldwell, NJ is seeking a Patient Care Coordinator who will be the first and last impression of our practice. This is not a normal front-desk job; it’s a leadership role in patient experience built on ownership, reliability, and meticulous attention to detail.

You will create a world-class patient experience from first contact to discharge, coordinate appointments, and support the clinical team while maintaining high standards and efficient systems in a

Qualifications

• Experience in healthcare front desk or customer service is a plus.
• Ability to manage patient accounts, including payments and authorizations.
• Strong communication with patients in person, over the phone, and via text.
• Maintain an organized, professional clinic environment and ensure timely operations.

Responsibilities

• Create a welcoming patient experience from first call to discharge.
• Communicate clearly with patients in person, by phone, and via text.
• Schedule patient appointments accurately and efficiently.
• Manage patient accounts, payments, and authorizations with precision.
• Keep the clinic organized, professional, and running on time.
• Support the clinical team through solid systems and follow-through.

Skills

Early arrival / preparedness

Clear communication

Accountability

Patient experience focus

Growth mindset

Education

High school diploma or equivalent

Job description

Total Recovery Physical Therapy in West Caldwell, NJ is seeking a Patient Care Coordinator who will be the first and last impression of our practice. This is not a normal front-desk job; it’s a leadership role in patient experience built on ownership, reliability, and meticulous attention to detail.

You will create a world-class patient experience from first contact to discharge, coordinate appointments, and support the clinical team while maintaining high standards and efficient systems in a