Patient Experience Coordinator - PT Clinic (Mon-Fri)

Pure Physio Physical Therapy; Hazlet Township (NJ); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Wellness resources

Job summary

Pure Physio Physical Therapy in Hazlet, NJ is seeking a motivated Patient Experience Coordinator. You will be the first contact for patients, manage scheduling, verify benefits, and support therapists while contributing to a welcoming clinic environment.

This full-time role focuses on delivering exceptional patient service, coordinating operations, and growing patient relations in a private orthopedic practice.

Qualifications

• Experience in a medical or healthcare setting preferred.
• Customer service or hospitality background helpful.
• Experience with scheduling and administrative duties.
• Comfortable using computers and new software.
• Insurance verification experience is a plus but not required.

Responsibilities

• Welcome patients warmly, ensuring a seamless first impression.
• Schedule new patient evaluations and follow-ups; manage flow.
• Coordinate provider schedules; verify upcoming appointments.
• Assist with insurance verification and patient payments as needed.
• Maintain clean, organized reception and treatment areas.
• Support therapists and collaborate with team for efficiency.
• Contribute to internal marketing and patient appreciation efforts.

Skills

People skills

Communication

Organizational skills

Multitasking

Professionalism

Tools

Scheduling software

CRM software

Computer literacy

Job description

Pure Physio Physical Therapy in Hazlet, NJ is seeking a motivated Patient Experience Coordinator. You will be the first contact for patients, manage scheduling, verify benefits, and support therapists while contributing to a welcoming clinic environment.

This full-time role focuses on delivering exceptional patient service, coordinating operations, and growing patient relations in a private orthopedic practice.