Patient Care Coordinator

Total Recovery Physical Therapy; Little Falls (NJ); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

2 weeks PTO

Medical/Vision/Dental Insurance

Paid Holidays

Paid Breaks

Job summary

Total Recovery Physical Therapy in West Caldwell, NJ is seeking a Patient Care Coordinator who will be the first and last impression of our practice. This is not a normal front-desk job; it’s a leadership role in patient experience built on ownership, reliability, and meticulous attention to detail.

You will create a world-class patient experience from first contact to discharge, coordinate appointments, and support the clinical team while maintaining high standards and efficient systems in a

Qualifications

• Experience in healthcare front desk or customer service is a plus.
• Ability to manage patient accounts, including payments and authorizations.
• Strong communication with patients in person, over the phone, and via text.
• Maintain an organized, professional clinic environment and ensure timely operations.

Responsibilities

• Create a welcoming patient experience from first call to discharge.
• Communicate clearly with patients in person, by phone, and via text.
• Schedule patient appointments accurately and efficiently.
• Manage patient accounts, payments, and authorizations with precision.
• Keep the clinic organized, professional, and running on time.
• Support the clinical team through solid systems and follow-through.

Skills

Early arrival / preparedness

Clear communication

Accountability

Patient experience focus

Growth mindset

Education

High school diploma or equivalent

Job description

Join Our Healing Team at Total Recovery PT!

Patient Care Coordinator (PCC)

Total Recovery Physical Therapy – West Caldwell, NJ

This is NOT a normal front-desk job.

This Is a Leadership Role In Patient Experience.

At Total Recovery PT, we don’t do average care—and we don’t hire average people.

We are a high-performance, patient-centered physical therapy practice looking for a Patient Care Coordinator who takes ownership, thrives on responsibility, and understands that details matter. If you are highly organized, dependable, and take pride in doing things the right way, keep reading.

Who We Are

Total Recovery PT is built on results, relationships, and standards.

Our patients trust us with their health.

Our clinicians rely on our systems.

Our PCCs are the glue that holds it all together.

This Role Is For Someone Who

• Shows up early, prepared, and locked in
• Communicates clearly and professionally
• Takes responsibility instead of making excuses
• Cares deeply about patient experience and outcomes
• Wants to grow, learn, and lead over time

About The Role

We are hiring a Patient Care Coordinator for 40 hours per week, Monday–Friday. You will be the first and last impression of our practice.

Your Responsibilities Include

• Creating a world-class patient experience from first call to discharge
• Confidently communicating with patients in person, by phone, and by text
• Scheduling appointments accurately and efficiently
• Managing patient accounts, payments, and authorizations with precision
• Keeping the clinic organized, professional, and running on time
• Supporting the clinical team through strong systems and follow-through

What We’re Looking For

We are not looking for someone who just wants a job.

We Are Looking For Someone Who

• Is extremely detail-oriented and organized
• Has a strong work ethic and personal accountability
• Learns quickly and follows systems consistently
• Can handle pressure, multitask, and stay calm
• Brings positive energy without needing constant supervision

Experience in healthcare, front desk, or customer service is a plus—but character, attitude, and work ethic matter more than experience.

Why Work at Total Recovery PT?

• Be part of a high-standard, growth-oriented team
• Make a real impact on patients’ lives every single day
• Learn valuable skills in healthcare operations and leadership
• Opportunity for advancement for the right person
• A culture that values excellence, consistency, and ownership

Sound Like You?

If you take pride in your work, care deeply about people, and want to be part of something bigger than just a job, we want to hear from you.

Job Type: Full-time

Pay: $20 - $27 per hour

About Total Recovery Physical Therapy P.C.

Join the #1 Physical Therapy Practice in Little Falls, NJ!

Total Recovery Physical Therapy, P.C. is not your average clinic — we’re a fast-growing, privately owned practice, and we’re on a mission to deliver life-changing results to our patients every day.

At Total Recovery PT, our focus is on creating exceptional patient outcomes in a vibrant, positive, and high-energy environment. We believe when patients feel the difference, they become raving fans — and that’s exactly what’s fueled our explosive growth and 5-star Google reputation.

No Corporate Red Tape

We’re Proudly Independent, Which Means

• No micromanagement
• No cookie-cutter care
• Giving you the tools, mentorship, and time to do it right

Why You’ll Love Working Here

• Great Benefits - 2 weeks PTO, Medical/Vision/Dental Insurance, Paid Holidays and Paid Breaks
• You’ll be surrounded by a tight-knit, supportive team that’s serious about results — and having fun while doing it
• We’ve built a strong local reputation as THE go-to PT clinic in the area — and our patients love us for it

Compensation

$20 - $27 hourly

Qualifications

• Experience in a healthcare, front desk, or customer service role is a plus.
• Ability to communicate effectively and empathetically with patients in person, over the phone, and via text.
• Proven track record of managing patient accounts, including payments and authorizations, with meticulous attention to detail.
• Ability to maintain an organized and professional clinic environment, ensuring operations run smoothly and on time.
• Experience in scheduling patient appointments accurately, ensuring optimal clinic flow, and patient satisfaction.
• Ability to support the clinical team by implementing and following through on established systems and protocols.
• Strong work ethic and personal accountability, with a focus on delivering a world-class patient experience from first call to discharge.
• Education:
• High school or equivalent (Preferred)
• Experience:
• Medical Receptionist: 1 year (REQUIRED)
• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Responsibilities

• Create a welcoming and supportive environment for patients from their first call to their final visit.
• Communicate effectively and empathetically with patients in person, over the phone, and via text.
• Schedule patient appointments accurately, ensuring optimal clinic flow and patient satisfaction.
• Manage patient accounts, including payments and authorizations, with meticulous attention to detail.
• Maintain an organized and professional clinic environment, ensuring operations run smoothly and on time.
• Support the clinical team by implementing and following through on established systems and protocols.
• Act as the primary point of contact for patient inquiries, providing clear and helpful information promptly.