Patient Experience Leader: Front Desk & Care Coordination

Affinity Eye Care; Melbourne (FL); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Medical/Dental/Life/STD/LTD, Vision

Job summary

AEG in Melbourne, FL is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, answer calls, schedule appointments, verify insurance in EMR, and maintain accurate demographics.

The role emphasizes clear communication, teamwork, and proactive problem-solving in a fast-paced environment. Full-time benefits include 401(k) with match, medical/dental/vision, HSA/FSA, PTO, and paid holidays.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments with provider schedule optimization and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter in EMR accurately.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and required documentation before visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed.
• Proactively communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through follow-up, recall, and reactivation outreach.
• Maintain an organized, clean front office; perform other duties as assigned.

Skills

Strong organizational skills

Strong communication skills

Team collaboration

Patient-centered service

Attention to detail

Education

High school diploma or equivalent

Tools

EMR

Practice management systems

Job description

AEG in Melbourne, FL is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, answer calls, schedule appointments, verify insurance in EMR, and maintain accurate demographics.

The role emphasizes clear communication, teamwork, and proactive problem-solving in a fast-paced environment. Full-time benefits include 401(k) with match, medical/dental/vision, HSA/FSA, PTO, and paid holidays.