Patient Care Coordinator & Scheduling Specialist

AEG Vision; Melbourne (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator in Melbourne, FL to manage front desk operations and patient flow. You will support schedule optimization, coordinate with the care team, and proactively communicate with patients to ensure a high-quality experience.

The role requires strong organizational and communication skills, ability to handle inquiries, verify insurance, and maintain EMR records. You will work closely with the Practice Manager and Optometrist to improve patient care and retention.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational skills with attention to detail.
• Strong communication skills (verbal and written).
• Strong interpersonal skills and teamwork.
• Ability to proactively identify issues in a fast-paced environment.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary point of contact for patient interactions.
• Answer calls, respond to inquiries, manage email or digital communications.
• Schedule patient appointments and optimize provider calendars; manage cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Communicate insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and documentation ahead of visits.
• Collect and document charges and payments in EMR; balance allocations.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for care continuity.
• Assist in patient retention through follow-up and recall.
• Maintain an organized, clean front office; perform other duties as assigned.

Job description

AEG is seeking a Patient Care Coordinator in Melbourne, FL to manage front desk operations and patient flow. You will support schedule optimization, coordinate with the care team, and proactively communicate with patients to ensure a high-quality experience.

The role requires strong organizational and communication skills, ability to handle inquiries, verify insurance, and maintain EMR records. You will work closely with the Practice Manager and Optometrist to improve patient care and retention.