Patient Experience Leader: Empathy & Service Excellence

RCM Health Care Services; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

RCM Healthcare Services is seeking a Manager of Patient Experience to lead initiatives that boost patient satisfaction, engagement, and person-centered care across a large hospital system. You will supervise the Patient Experience Specialist team and partner with clinical and operational leaders to elevate service quality.

The role reports to the Director of Patient Experience and requires strong leadership, data-driven improvement, and a commitment to empathy and respect throughout the patient

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, or related field.
• Master's degree preferred.
• Strong leadership and communication skills required.

Responsibilities

• Supervise and manage the Patient Experience Specialist team.
• Lead person-centered care initiatives and service excellence programs.
• Analyze patient satisfaction metrics and drive performance improvements.
• Manage patient advocacy, grievances, and service recovery processes.
• Facilitate staff training and coaching on empathy and patient-centered care.

Skills

Leadership

Communication

Analytics

Team development

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

RCM Healthcare Services is seeking a Manager of Patient Experience to lead initiatives that boost patient satisfaction, engagement, and person-centered care across a large hospital system. You will supervise the Patient Experience Specialist team and partner with clinical and operational leaders to elevate service quality.

The role reports to the Director of Patient Experience and requires strong leadership, data-driven improvement, and a commitment to empathy and respect throughout the patient