Patient Experience Lead | Elevate Hospital Service

Compass Group USA; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate and direct patient experience activities within the assigned system. You will monitor patient satisfaction initiatives, ensure compliance, and support account retention and growth across hospital partnerships.

Responsibilities include tracking satisfaction metrics, administering surveys, collaborating with on-site teams, and participating in hospital committees to drive quality and regulatory

Qualifications

• Must have HS diploma or GED; a 4-year degree is preferred.
• 2–3 years of training or customer service experience in hospitality or healthcare.
• Experience in service-oriented operations is advantageous.
• Strong organizational, coaching, and communication skills are required.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction.
• Maintains client satisfaction to ensure account retention.
• Administers surveys and responds in a timely and effective manner.
• Monitors compliance with patient satisfaction initiatives and policies.
• Develops and monitors a patient satisfaction action plan for each account.
• Participates in hospital committees related to patient experience and quality.
• Provides recognition for implemented programs and participates in training plans.
• Composes patient satisfaction reports for management.
• Implements forms and data standardization for department operations.

Skills

Organizational skills

Coaching

Multitasking

Windows Office

Education

HS diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate and direct patient experience activities within the assigned system. You will monitor patient satisfaction initiatives, ensure compliance, and support account retention and growth across hospital partnerships.

Responsibilities include tracking satisfaction metrics, administering surveys, collaborating with on-site teams, and participating in hospital committees to drive quality and regulatory