Patient Experience Leader - Healthcare

Compass Group, North America; Olde West Chester (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to coordinate patient experience activities across hospital systems. You will monitor satisfaction initiatives, administer surveys, and ensure compliance with regulatory requirements while supporting account retention and growth.

The role emphasizes collaboration with on-site teams, development of training plans, and active participation in hospital committees to drive patient satisfaction improvements.

Qualifications

• Bachelor-level customer service or training experience preferred.
• Strong organizational skills and ability to multi-task in a healthcare environment.
• Experience delivering training and coaching to staff in service-oriented operations.

Responsibilities

• Coordinate and direct patient experience activities within the assigned system.
• Monitor and negotiate patient satisfaction initiatives to ensure client satisfaction and account retention.
• Administer client surveys and respond promptly to feedback.
• Collaborate with hospital committees and on-site management to achieve operational goals.
• Develop and implement training plans for patient satisfaction success.

Skills

Customer service training

Organizational skills

Coaching and training

Windows Office proficiency

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to coordinate patient experience activities across hospital systems. You will monitor satisfaction initiatives, administer surveys, and ensure compliance with regulatory requirements while supporting account retention and growth.

The role emphasizes collaboration with on-site teams, development of training plans, and active participation in hospital committees to drive patient satisfaction improvements.