Patient Experience Leader: Elevate Care & Satisfaction

Hollywood Presbyterian; Los Angeles (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

A prominent healthcare organization in Los Angeles is looking for a Patient Experience Manager to oversee operational improvements aiming at enhancing patient satisfaction. Responsibilities include analyzing service performance, developing effective action plans, and coaching senior leadership on patient satisfaction initiatives. Candidates should have a Bachelor's Degree and at least five years of relevant experience in an acute healthcare setting. The position is full-time, with competitive compensation.

Qualifications

• Five years recent experience in a similar position in an acute healthcare setting.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Develops and implements operational improvement initiatives related to service and patient satisfaction.
• Conducts detailed analyses for barriers to high service performance.
• Coaches and develops training materials to build a culture of extraordinary customer service.

Skills

Organizational skills

Effective communicative skills

Familiarity with Microsoft Office

Education

Bachelor’s Degree

Job description

A prominent healthcare organization in Los Angeles is looking for a Patient Experience Manager to oversee operational improvements aiming at enhancing patient satisfaction. Responsibilities include analyzing service performance, developing effective action plans, and coaching senior leadership on patient satisfaction initiatives. Candidates should have a Bachelor's Degree and at least five years of relevant experience in an acute healthcare setting. The position is full-time, with competitive compensation.