Patient Experience Director: Lead & Elevate Satisfaction

Crothall Healthcare; Lexington (KY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Job summary

A healthcare support services company is looking for a System Patient Experience Manager in Lexington, KY. The role involves overseeing patient experience activities to enhance satisfaction scores and managing a team of Patient Experience Managers. Ideal candidates will have a strong background in customer service, excellent organizational skills, and leadership qualities. The position offers a salary range of $85,000 to $90,000 along with various benefits including medical, dental, and retirement plans.

Qualifications

• Minimum of 2-3 years in customer service training experience.
• 3-4 years in service-oriented operations.
• Proficient in using Microsoft Office applications.
• Demonstrates excellent organizational and multi-tasking skills.

Responsibilities

• Manage patient experience activities to improve satisfaction scores.
• Oversee and coordinate the work of Patient Experience Managers.
• Track financial incentives related to patient satisfaction.
• Ensure compliance with regulatory agencies.

Skills

Leadership

Customer service training

Organizational skills

Multi-tasking

Contract administration

Fiscal skills

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Job description

A healthcare support services company is looking for a System Patient Experience Manager in Lexington, KY. The role involves overseeing patient experience activities to enhance satisfaction scores and managing a team of Patient Experience Managers. Ideal candidates will have a strong background in customer service, excellent organizational skills, and leadership qualities. The position offers a salary range of $85,000 to $90,000 along with various benefits including medical, dental, and retirement plans.