Patient Experience Strategy Leader

Kaiser Permanente; San Leandro (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Kaiser Permanente in California seeks an Area Patient Experience Leader to guide strategic initiatives improving culture, care delivery, and patient experiences across the organization.

This executive role partners with clinical and operational leaders to implement evidence-based practices, performance improvement, and human-centered design, driving measurable improvements in HCAHPS and patient/member satisfaction.

Qualifications

• Bachelor's degree in a related field with 8+ years in consulting, PM, data analytics, or operations.
• Masters in Business, Public Health, or related field with 6+ years experience.
• Demonstrated leadership in complex healthcare initiatives.

Responsibilities

• Lead cross-functional initiatives to align stakeholders and drive successful business projects.
• Apply improvement methodologies and human-centered design to patient experience programs.
• Manage complex projects, coordinate resources, and track progress against milestones.
• Develop requirements and vendor management as needed; monitor compliance with policies.
• Lead change management and communicate with executive audiences.

Skills

Leadership

Change management

Data analysis

Stakeholder engagement

Project management

Vendor management

Performance improvement

Strategy development

Education

Bachelor's degree in a related field

Master's degree in Business, Public Health, or related field

Job description

Kaiser Permanente in California seeks an Area Patient Experience Leader to guide strategic initiatives improving culture, care delivery, and patient experiences across the organization.

This executive role partners with clinical and operational leaders to implement evidence-based practices, performance improvement, and human-centered design, driving measurable improvements in HCAHPS and patient/member satisfaction.