Patient Experience Lead & Scheduling Coordinator

AEG Vision; Olathe (KS); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to support front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure efficient, high-quality patient experiences from check-in to departure.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced ophthalmic setting. On-site work and comprehensive benefits are available.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and optimize provider schedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and demographics; enter data into EMR.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation for visits.
• Process charges, co-pays, and payments in EMR; assist with reconciliation.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust scheduling to reduce bottlenecks.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions.
• Support follow-up, recall, and reactivation for annual and medically necessary visits.
• Maintain a clean, organized front office environment.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Attention to detail

Confidentiality

Multitasking

Education

High school diploma

Tools

EMR software

Job description

AEG Vision is seeking a Patient Care Coordinator to support front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure efficient, high-quality patient experiences from check-in to departure.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced ophthalmic setting. On-site work and comprehensive benefits are available.