Patient Experience Lead – Medical Front Desk

Rush University Medical Center; Sun City (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Health, vision, dental

Company 401(k) retirement plan

Life and disability protection

Job summary

Rush University Medical Center in Sun City, AZ is seeking a Patient Service Specialist to greet patients, register them, explain their visit flow, and coordinate front-desk activities at our outpatient physical therapy center.

This full-time role, with a Monday–Friday schedule and a pay rate of $18.00–$22.00 per hour, emphasizes patient experience and administrative support, including appointment scheduling, handling co-pays, payer verifications, and communications with insurers and providers.

Qualifications

• High School Diploma or GED.
• 1 year of medical office experience.
• 1 year of front desk experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Education

High School Diploma or GED

Job description

Rush University Medical Center in Sun City, AZ is seeking a Patient Service Specialist to greet patients, register them, explain their visit flow, and coordinate front-desk activities at our outpatient physical therapy center.

This full-time role, with a Monday–Friday schedule and a pay rate of $18.00–$22.00 per hour, emphasizes patient experience and administrative support, including appointment scheduling, handling co-pays, payer verifications, and communications with insurers and providers.