Healthcare Patient Experience Leader

Compass Group USA; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare is seeking a Patient Experience Manager in Elmhurst, NY to coordinate patient experience activities across the system and to promote high levels of client satisfaction. You will monitor patient satisfaction initiatives, collaborate with hospital leadership, and contribute to action plans that drive retention and quality improvements for multiple accounts.

This role requires building strong relationships with onsite management and participating in monthly updates and training

Qualifications

• Requires HS diploma or GED; a 4-year degree is preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills required.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

Responsibilities

• Tracks patient satisfaction performance and reporting for the unit.
• Maintains client satisfaction to ensure account retention.
• Administers client/customer surveys and responds timely and effectively.
• Monitors compliance of patient satisfaction initiatives and policies.
• Develops and monitors department action plans to meet accounts’ needs.
• Participates in hospital committees and on-site management teams as needed.
• Ensures compliance with regulatory agencies (CMS, JCAHO).
• Promotes patient satisfaction progress across regions and accounts.

Skills

Coaching

On-the-job training

Organizational skills

Multi-tasking

Windows Office

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Job description

Crothall Healthcare is seeking a Patient Experience Manager in Elmhurst, NY to coordinate patient experience activities across the system and to promote high levels of client satisfaction. You will monitor patient satisfaction initiatives, collaborate with hospital leadership, and contribute to action plans that drive retention and quality improvements for multiple accounts.

This role requires building strong relationships with onsite management and participating in monthly updates and training