Patient Experience Lead & Front Desk Supervisor

Chicago-Cosmetic-Surgery-and-Dermatolog; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Chicago-Cosmetic-Surgery-and-Dermatolog (lead) is seeking a Patient Entry Lead to oversee daily front desk operations, ensure accurate patient registration, coordinate appointments, and manage communications, while maintaining HIPAA compliance and delivering excellent patient experiences.

You will train and support front desk staff, monitor scheduling, verify demographics and insurance, and ensure timely data entry in the EHR.

Qualifications

• High school diploma or equivalent.
• 2–3 years healthcare front desk or administrative experience.
• Knowledge of patient scheduling, insurance verification, EHR systems, and patient portals.
• Strong communication, organizational, leadership, and problem-solving skills.
• Ability to multitask, maintain confidentiality, and work effectively in a fast-paced clinical environment.

Responsibilities

• Greet patients professionally and provide excellent customer service.
• Manage patient check-in, scheduling, and appointment flow.
• Verify patient demographics, insurance information, and identification.
• Address patient questions and concerns promptly and professionally.
• Review the next day's schedule to ensure patients have portal accounts and completed required documents.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Lead, train, and support front desk staff in daily operations.
• Assist with staff scheduling and coverage.
• Promote accountability, teamwork, and consistent front desk procedures.
• Communicate workflow concerns and improvement opportunities to the Director of Patient Engagement.
• Ensure accurate and timely patient data entry in the EHR and practice management system.
• Distribute voicemails, faxes, internal mail, and tasks to departments.
• Follow up on patient entry tasks to ensure timely completion.
• Review SMS messages and respond to patient needs or route messages to the appropriate department.
• Coordinate communication between front desk, clinical staff, providers, and management.
• Create recall entries for all patients seen by end of day, following protocols.
• Monitor upcoming appointments for missing information, incomplete forms, or outstanding tasks.
• Ensure patient communications and follow-up activities are documented.
• Escalate unresolved issues to the appropriate supervisor.

Skills

Communication

Organization

Leadership

Problem-solving

Confidentiality

Education

High school diploma

Job description

Chicago-Cosmetic-Surgery-and-Dermatolog (lead) is seeking a Patient Entry Lead to oversee daily front desk operations, ensure accurate patient registration, coordinate appointments, and manage communications, while maintaining HIPAA compliance and delivering excellent patient experiences.

You will train and support front desk staff, monitor scheduling, verify demographics and insurance, and ensure timely data entry in the EHR.