Patient Experience Lead – Front Desk & Scheduling

Platinumderm; Town of Florida (NY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator for our clinic in Aventura, FL. You will manage front desk operations, greet patients, schedule appointments, verify insurance, and process payments, ensuring a smooth patient flow.

The ideal candidate has 2–3 years of medical front desk experience, familiarity with EMR systems, and strong communication skills. Dermatology exposure is a plus in a fast-paced clinic environment.

Qualifications

• High School Diploma or GED equivalent is required.
• Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience is required.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.

Responsibilities

• Responsible for front desk operations including answering phones, greeting patients, scheduling appointments, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the appointment.
• Reviews EMA for information updates.
• Updates patient information in EMA accurately.
• Identifies payer sources and verifies insurance eligibility and prior authorization.
• Record and collect patient copays and/or balances at check-in/out.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Phone etiquette

Scheduling

Insurance verification

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator for our clinic in Aventura, FL. You will manage front desk operations, greet patients, schedule appointments, verify insurance, and process payments, ensuring a smooth patient flow.

The ideal candidate has 2–3 years of medical front desk experience, familiarity with EMR systems, and strong communication skills. Dermatology exposure is a plus in a fast-paced clinic environment.