Patient Experience Lead - Front Desk & Scheduling

Kansas Health System; Prairie Village (KS); On-site; USD 36,000 - 52,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative Lead for KU Eye Clinic in Prairie Village, KS. You will supervise front desk operations, assist in onboarding staff, and ensure a seamless patient experience across check-in, scheduling, and MyChart support.

You’ll guide team members, coordinate with the care team, and help prepare daily patient itineraries. This full-time role requires strong communication, Excel basics, and bilingual abilities are a plus.

Qualifications

• Fluent English required; read, write, speak, understand.
• 2+ years in ambulatory/admitting/patient registration & pre-certification or 1 year + Associates degree.
• Clerical, registration and/or customer service experience in healthcare preferred.

Responsibilities

• Lead responsibilities: train staff and model clinic workflows.
• Manage front desk check-in/out and phone reception.
• Oversee scheduling of in-person, telehealth, surgeries and ancillary services.
• Ensure accurate patient registration, insurance verification and preauthorization.
• Support MyChart activation and patient portal onboarding.
• Maintain professional appearance and support patient experience initiatives.

Skills

Fluent English

Customer service

Communication

Microsoft Excel

Registration / pre-certification

Education

High School Diploma or GED

Associates degree preferred

Tools

Epic Cadence

EMR systems

Job description

The University of Kansas Health System is seeking a Patient Service Representative Lead for KU Eye Clinic in Prairie Village, KS. You will supervise front desk operations, assist in onboarding staff, and ensure a seamless patient experience across check-in, scheduling, and MyChart support.

You’ll guide team members, coordinate with the care team, and help prepare daily patient itineraries. This full-time role requires strong communication, Excel basics, and bilingual abilities are a plus.