Patient Service Lead — Ambulatory Clinic

UKH University of Kansas Hospital Authority; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

The University of Kansas Health System is seeking a Lead Patient Service Representative for the KU Eye Clinic. You will support the supervisor, oversee front desk operations, and train staff to ensure a seamless patient experience in an ambulatory setting.

Responsibilities include registration, scheduling, MyChart support, insurance verification, and high-volume check-in/out. The role requires strong communication, teamwork, and adherence to safety and privacy guidelines.

Qualifications

• High School graduate; 2+ years ambulatory/admitting/patient registration experience, or 1 year plus an associate degree.
• Clerical, registration and customer service experience in health care preferred.
• Fluent English: reading, writing, speaking and comprehension.

Responsibilities

• Lead responsibilities: model system values, onboard staff, train colleagues, and support clinic leadership in patient experience goals.
• Pre-Visit Scheduling: schedule referrals, appointments, surgeries, and manage prescriptions and MyChart registrations in Epic Cadence.
• During Visit: handle high-volume check-in/out, verify insurance, collect copays, and support MyChart activation for patients.
• Post-Visit: coordinate follow-up scheduling and ensure coverage until last patient is dismissed.

Skills

Front desk operations

Customer service

Communication

Team training

Problem solving

Education

High School Diploma or GED

Associates degree (or equivalent)

Tools

Epic Cadence

EMR systems

Microsoft Excel

Job description

The University of Kansas Health System is seeking a Lead Patient Service Representative for the KU Eye Clinic. You will support the supervisor, oversee front desk operations, and train staff to ensure a seamless patient experience in an ambulatory setting.

Responsibilities include registration, scheduling, MyChart support, insurance verification, and high-volume check-in/out. The role requires strong communication, teamwork, and adherence to safety and privacy guidelines.