Medical Front Office - Patient Service Specialist - KORT

Select Medical; Madison (IN); On-site; USD 45,461,000 - 46,838,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Health/dental/vision plan

Company-matching 401(k)

Life and disability protection

Job summary

Select Medical in Madison, IN is seeking a Patient Service Specialist to greet and register patients, provide information, and coordinate appointments at the front desk. The role blends patient-facing service with administrative tasks to support clinic operations and care pathways.

The position requires a High School Diploma or GED and relevant front desk or medical office experience, with duties including insurance verification and copay collection to ensure smooth patient flow.

Qualifications

• High School Diploma or GED.
• 1 year of Front Desk Experience.
• Insurance Verification Experience.
• 1 year of Medical Office Experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team.
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications.

Skills

Front Desk Experience

Insurance Verification Experience

Medical Office Experience

Education

High School Diploma or GED

Job description

Position: Patient Service Specialist
Location: Madison, IN
Type of Employment: Fulltime
Schedule: Weekdays - Varies
Compensation: Starting at $16/hour (pending experience)
When patients enter our outpatient physical therapy center in Madison, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Insurance Verification Experience
• 1 Year of Medical Office Experience

Preferred Qualifications

• Health Care Experience
• 1 Year of Scheduling Experience